Shipping & Policies
Yahoo! Privacy Policy.
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data.
Yahoo! automatically collects order information but may only use this information in the aggregate. If you
accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your
shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses
this information.
Payment
Secure and reliable payment for purchases made on this site is provided by Yahoo! ecommerce 128 bit
encryption SSL.
We also offer secure payment through Paypal.
International Orders
Please contact us via email or call + 323-930-2199 if you wish to place an order from a country other
than the USA or Canada. This will allow us to quote the best shipping options for your order.
Phone Orders
You may also call 1-(888) 258-0880 to order by phone. If payment is made by personal check, your order
will ship once your check has cleared. Orders paid for by Money Order or Cashiers Check will ship upon
receipt.
Fax Orders
Orders may be faxed to (323)843-9640.
Sales Tax
Orders shipped within the state of California will be charged 7.25% sales tax unless a valid Resale
License Number is provided. Please contact us for additional details.
Privacy Policy
Contact information including email address, telephone number, address etc that is provided by the user
to Subastral Inc. is used solely for the purpose of completing the order. Financial information including
credit card number, expiration date and billing address is used solely to bill the customer for their order.
Shipping
Shipping costs are assessed by weight and can be viewed prior to checkout. All orders placed online are
shipped UPS Ground unless otherwise selected. Expedited orders may also be requested by phone.
Shipments Weighing Over 150lbs
Due to the limitations of the automatic shipping calculator orders weighing over 150lbs will require
specific shipping cost assessment. Any shipments requiring cost adjustments on will be emailed to you. If
you think your order may exceed 150lbs weight or you would just like a quote please contact us directly.
Return Policy
If you are requesting a return, please contact our customer service by telephone or email to have your
return confirmed first.
Please inspect your shipment immediately upon receipt.
All shipments are carefully inspected and packed before leaving the warehouses. If your shipment has
been damaged in transit please contact us within 48 hours of delivery.
All returns must be in the same condition as received by the customer and must be in its original
packaging. All returns must be made within ten (10) days upon delivery to the return address supplied.
All returns must be pre-approved and a Return Merchandise Authorization Number (RMA#) must be
issued before merchandise can be returned.
The RMA# must be written on the shipping label attached to the boxe(s) being shipped back to our
warehouse. All returns must be shipped with freight prepaid.
The Return Merchandise Authorization Numbers are valid for 15 days after date of issue.
Subastral Inc does not accept COD returns. The customers are responsible for the returning the product
and the shipping cost incurred.
Refund Policy
There will be a 17% restocking handling fee on all returns. Once we have received your returned item,
the refund (less the 17% restocking & handling fee) shall be issued to you.
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